Piper Water LLC dba Piper Water Company
Last Updated: May 16, 2026 · Version: legal-2026-05-16
These Terms of Service (“Terms”) govern your use of the website operated by Piper Water LLC, doing business as Piper Water Company (“Piper Water Company,” “we,” “our,” or “us”), located at piperwater.com and any provider sub-site we operate (such as baltimore.piperwater.com), our customer portal, the messaging and communications services we use to communicate with you (voice, SMS, MMS, WhatsApp, email, and portal messages), and our water treatment products and services delivered within our assigned territory.
Piper Water LLC is an independent water treatment dealership operating under the Piper Water Company brand as a licensed dealer in the Piper Water network. We are a separately owned and operated business and are solely responsible for our obligations to you under these Terms. The Piper Water network operator is not a party to these Terms and is not responsible for our obligations to you.
By using our website, customer portal, communications services, or by purchasing products or services from us, you agree to these Terms and to our Privacy Policy, which is incorporated by reference.
You must be at least 18 years of age to enter into these Terms as a customer. Individuals between the ages of 13 and 17 may use our website and customer portal with the consent and supervision of a parent or legal guardian, who must be the contracting party for any products or services. Our services are not directed to, and we do not knowingly contract with, individuals under the age of 13.
You represent that the information you provide to us is accurate, that you are legally able to enter into these Terms, and that, if you are entering into these Terms on behalf of an organization, you have the authority to bind that organization.
You may create an account to request quotes, place orders, schedule service, manage service contracts, and access your communications history. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately if you believe your account has been accessed without your authorization.
We may suspend or terminate your account if we reasonably believe you have violated these Terms, provided false information, or used the account in a manner that creates risk for us, for other customers, or for the integrity of our communications systems.
When you provide us with a telephone number, mobile number, or email address and consent to receive communications, you agree to receive communications from Piper Water Company through the channels you have authorized. This section sets out the program-level terms that apply to those communications. The Privacy Policy describes how we handle the personal information involved.
Program name: Piper Water Company customer communications.
Program description: We send transactional and service-related communications to customers and prospective customers, including identity verification, quote confirmations and follow-ups, order confirmations and status updates, appointment confirmations and reminders, consumable reorder reminders, service-contract maintenance reminders, changes and cancellations, rescheduling proposals, equipment service and warranty notices, billing confirmations, and customer support replies. With separate express prior consent, we may also send marketing and promotional communications about our products, services, and offers.
We may call you and leave voicemail messages at the telephone numbers you provide for the purposes described in Section 4.1. Calls may be recorded for quality, training, dispute resolution, and compliance purposes where permitted by applicable law. Where state or local law requires notice or consent for call recording, we will provide such notice or obtain such consent at the start of the call. You may ask us to stop non-essential voice calls at any time by telling us during a call or by contacting us as described in Section 19.
We send transactional emails to deliver service-related communications and, where you have given separate consent, marketing emails. You may unsubscribe from marketing emails at any time by using the unsubscribe link in any marketing email or by contacting us as described in Section 19. Unsubscribing from marketing emails does not affect transactional emails necessary to deliver an active service.
Consent to communications is given separately for each channel. Opting in to one channel does not constitute opting in to other channels. Opting out of one channel does not necessarily opt you out of other channels, but you may opt out of any channel at any time as described above or in our Privacy Policy.
Opting out of marketing communications does not opt you out of transactional communications necessary to deliver products or services you have requested or contracted for. To stop transactional communications, you may need to cancel the underlying service or close your account; please contact us as described in Section 19 to discuss your options.
You may participate in our messaging program only if (a) you are at least 18 years old or have a parent or guardian’s consent, (b) you are the authorized user of the phone number you provide, and (c) you agree that we may send you messages at that number until you opt out.
Quotes and proposals we provide to you are valid for the period stated in the quote or, if no period is stated, for 30 days from the date of the quote. We may revise a quote if the scope of work, site conditions, equipment availability, or other relevant factors change before you accept. A quote is not a contract; a binding agreement for products or services is formed only when you accept the quote in writing (including through the customer portal) and we confirm acceptance.
Our catalog displays the products and services we offer within our territory. Availability, pricing, specifications, and delivery times are subject to change without notice. We make reasonable efforts to ensure the accuracy of catalog information but do not guarantee that descriptions, images, or specifications are free of error.
Your placement of an order is an offer to purchase. We accept your order when we confirm it in writing (including through the customer portal or by email). We may decline an order, in whole or in part, for any reason, including pricing or specification errors, suspected fraud, inability to verify your identity, or limited availability. If we decline an order after payment, we will refund the affected amount promptly.
Prices are stated in US dollars and exclude applicable taxes, delivery charges, and installation fees unless specifically stated. We will collect any required sales, use, or excise taxes based on the delivery or service location. Prices may change at any time before you accept an order or quote.
You agree to pay all amounts owed for products and services you order, including taxes and fees. Payment is processed through PCI-compliant third-party payment processors; we do not store full payment card numbers on our own systems. If a payment fails or is reversed, we may suspend delivery, suspend service, or take other reasonable action to collect amounts owed.
You may order consumable products (filters, salt, treatment chemicals, testing supplies, and similar) through our website, customer portal, or by contacting us. Consumable orders are subject to the order acceptance and payment terms in Section 6 and are routed to us for fulfillment within our territory. We may surface reminders when a consumable is due for replacement based on your service contract’s maintenance interval; these reminders are informational and do not by themselves create an order.
For services performed at your property, you agree to:
If, during a site visit, conditions are different from what was disclosed or assumed in the quote, we may propose a scope change including any associated cost change. Scope changes take effect only when you accept them in writing (including through the customer portal or by signing on a field device).
We will confirm scheduled visits in advance and notify you of changes as soon as reasonably possible. We may need to reschedule for weather, supply, staffing, or safety reasons. You may reschedule with reasonable notice; rescheduling fees, if any, will be stated in your quote or service contract.
We will exercise reasonable care during installation and service at your property. We are not responsible for damage to pre-existing plumbing, electrical, or structural elements that are not reasonably visible or that fail because of pre-existing conditions, unless the damage results from our negligence. You should secure valuables and notify us in advance of any sensitive areas.
A service contract is a separate written agreement between you and us governing periodic maintenance, consumable replenishment, equipment service, and related obligations over a defined term. The service contract takes precedence over these Terms for matters specifically addressed in the service contract. These Terms continue to apply to matters not addressed in the service contract, including your use of our website, customer portal, and communications services.
You may cancel a service contract in accordance with the contract’s stated terms. Refunds or pro-rated credits, if any, will be addressed as the service contract provides.
Equipment we install on your property typically carries a manufacturer’s warranty. The manufacturer’s warranty is provided directly by the equipment manufacturer and is governed by the warranty documentation supplied with the equipment. We will facilitate warranty claims on your behalf in accordance with our service contract or as otherwise agreed.
We warrant our installation and service workmanship for the period stated in your quote, service contract, or invoice. If no period is stated, the workmanship warranty period is 90 days from the date the work was completed. This warranty covers defects in workmanship and does not cover damage caused by misuse, modification, abnormal use, third-party tampering, acts of God, or normal wear and tear.
EXCEPT AS EXPRESSLY STATED IN THIS SECTION OR IN A SEPARATE WRITTEN AGREEMENT, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME STATES DO NOT ALLOW DISCLAIMER OF IMPLIED WARRANTIES, IN WHICH CASE THE DISCLAIMER IN THIS SECTION APPLIES TO THE FULLEST EXTENT PERMITTED BY LAW.
Equipment installed at your property is generally not returnable once installation has begun, except as required by applicable consumer protection law (including any right of rescission for door-to-door sales under federal or state law). Specific cancellation and return terms for an installation will be stated in your quote, sales contract, or service contract.
Unused, unopened consumable products in original packaging may be returned within 30 days of delivery for a refund, less any restocking fee disclosed at the time of order. Used or opened consumables are not returnable except for verified defects.
You may cancel a scheduled service visit with reasonable advance notice without charge. Same-day cancellations may incur a trip charge as disclosed in your service contract or quote.
You agree not to:
Our website, customer portal, content, software, design elements, and the Piper Water Company brand (used by Piper Water LLC under license from the Piper Water network operator) are protected by intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works from any of this content except as expressly permitted in these Terms or as required by applicable law.
You retain ownership of content you submit (such as photographs of your installation, written descriptions of your water concerns, or reviews you post). By submitting content to us, you grant us a non-exclusive, royalty-free, worldwide license to use that content for the purposes of operating our business, including documenting your service history, training our staff, and (where you have given any additional consent required) for marketing purposes.
We do our best to keep our website and customer portal available, but we do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the website or portal at any time. We are not liable for any downtime or unavailability.
Our website, portal, or communications may link to or integrate with third-party services. Those third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services and do not endorse them unless specifically stated.
OUR WEBSITE, CUSTOMER PORTAL, AND COMMUNICATIONS SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND EXCEPT AS EXPRESSLY STATED IN SECTION 10. WE DO NOT WARRANT THAT THE WEBSITE OR PORTAL WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT MESSAGES SENT THROUGH OUR COMMUNICATIONS SERVICES WILL ALWAYS BE DELIVERED ON TIME OR WITHOUT ERROR.
Water quality testing, advice, and recommendations we provide are based on the information available to us at the time and are not a substitute for advice from a licensed medical professional, public health authority, or other qualified expert where your situation requires it.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL PIPER WATER LLC, ITS OFFICERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, OUR WEBSITE OR PORTAL, OR OUR PRODUCTS OR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU HAVE PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED DOLLARS ($100).
SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, IN WHICH CASE THE LIMITATIONS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
Nothing in this section limits our liability for fraud, willful misconduct, gross negligence, personal injury caused by our negligence, or any other liability that cannot be limited under applicable law.
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Piper Water LLC and its officers, employees, contractors, and agents from any third-party claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your breach of these Terms, your misuse of our website, portal, or communications services, your provision of inaccurate or unauthorized information, or your violation of applicable law.
Before initiating arbitration or any other formal proceeding, you and we agree to attempt to resolve any dispute informally for at least 60 days. To begin informal resolution, send written notice describing the dispute to the contact address in Section 19. We will respond and engage in good-faith discussions to resolve the dispute.
If informal resolution does not resolve the dispute, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms, our products or services, our communications with you, or your use of our website or customer portal, will be resolved through binding individual arbitrationadministered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at adr.org. The arbitration will take place in the county where you reside, or by remote hearing, at your option. The arbitrator’s decision will be final and binding. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction.
YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.
Either you or we may bring a claim in small-claims court in the county where you reside, instead of arbitration, if the claim is within that court’s jurisdiction and proceeds on an individual (non-class) basis.
You may opt out of the arbitration agreement and class action waiver in this Section 17 by sending written notice to the contact address in Section 19 within 30 days of your first acceptance of these Terms. Your notice must include your name, the email address or phone number associated with your account, and a clear statement that you are opting out of the arbitration agreement. Opting out does not affect any other provision of these Terms.
This Section 17 does not require arbitration of (a) intellectual property infringement claims, (b) actions to enforce confidentiality or protect trade secrets, or (c) any claim that applicable law prohibits from being arbitrated.
These Terms evidence a transaction in interstate commerce, and the Federal Arbitration Act governs the interpretation and enforcement of this Section 17.
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws principles. For any matter not subject to arbitration under Section 17, the state and federal courts located in Durham County, North Carolina will have exclusive jurisdiction and venue, and you and we consent to that jurisdiction and venue.
These Terms, together with the Privacy Policy and any separate written agreement between you and us covering specific products or services (such as a sales contract or service contract), constitute the entire agreement between you and us regarding the subject matter and supersede any prior agreements on the same subject matter. Where a separate written agreement specifically addresses a matter that conflicts with these Terms, the separate written agreement controls for that matter.
If any provision of these Terms is held to be unenforceable, the remaining provisions will continue in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
Our failure to enforce any provision of these Terms is not a waiver of that provision or of any other provision.
You may not assign these Terms without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, sale of assets, or reorganization, or to another licensed Piper Water dealer if the territory we serve is reassigned, in which case we will provide reasonable notice.
We may update these Terms from time to time. When we make material changes, we will update the “Last Updated” date, notify active customers and account users by email and through other channels you have opted into, and post a prominent notice on our website and customer portal. Continued use of our website, portal, products, or services following notice of changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using our website, portal, and communications services and contact us to discuss any active orders or service contracts.
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, acts of government, supply chain disruptions, labor actions, pandemics, or carrier or communications service provider outages.
Section headings are for convenience only and do not affect the interpretation of these Terms.
For questions about these Terms, to opt out of the arbitration agreement under Section 17, to send a notice of dispute under Section 17.1, or for customer support, contact us:
Piper Water LLC dba Piper Water Company
support@piperwater.com
+1 (984) 253-7443
105 Hood Street, Suite 1, Durham, NC 27701